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Microsoft has posted advisories that access to SharePoint Online and OneDrive are currently unavailable via the Firefox web browser. A message is returned: Secure Connection Failed . Access from other browsers, including Internet Explorer, Chrome, Safari, and Edge is unaffected, so the workaround is to use one of those browsers . [read more]
IT Help Center
The IT Help Center provides centralized technology support (software, hardware, and account services) to the Boston University community via phone, email, and our walk-in locations.
The IT Help Center is a centralized resource with two locations, phone, email and in-person support, and extensive hours designed to meet the technology support needs of the community.
- Centralized technology support
- Software support for a variety of Mac and Windows operating systems and applications
- Manufacturer authorized warranty and non-warranty hardware repair
- Sales (and Software Assurance fulfillment) of Microsoft and Adobe software to BU departments and sales of Microsoft Office to BU individuals
- Access to educational discounts on recommended computer systems
- Assistance with your BU login name and Kerberos password
Some services require a current BU login name; others require a current BU ID. Most services are provided without charge. Prices for hardware repair and some premium services are explained on our pricing page .